Responsible Gaming Policy

Last updated: January 2025

This Responsible Gaming Policy explains the measures we take to promote safe play, protect users from potential harm, and ensure a healthy balance between entertainment and personal responsibility. We encourage all participants to understand the risks associated with gambling and to make informed decisions at all times.

Our Commitment to Player Protection

We are committed to maintaining an environment where gaming remains enjoyable, controlled, and free from pressure. This includes preventing excessive behaviour, identifying signs of loss of control, and providing clear guidance on how to seek help.

Understanding the Risks

Gambling involves financial risk and should never be viewed as a source of income or a solution to personal difficulties. Recognizing the early indicators of unhealthy patterns is essential. Everyone’s circumstances differ, and awareness is the best tool for prevention.

Guidelines for Responsible Play

• Set personal limits on both time and expenditure before you begin.
• Keep gaming as a form of entertainment, not an alternative to financial planning.
• Avoid playing when under emotional distress, fatigue, or influence of substances.
• Never attempt to regain losses through impulsive decisions.
• Take regular breaks to maintain clarity and prevent loss of perspective.

Age and Access Control

Access to gaming services is strictly limited to individuals aged 18 years or older. We advise all users to secure their account credentials and prevent minors from viewing or interacting with gaming content.

Support and External Resources

If you feel uncertain about your gaming habits or are concerned about someone else, independent guidance is available:

• BeGambleAware – Support and Information
• GamCare – Advice and Counselling

A self-assessment tool is also available for those who wish to evaluate their current behaviour:
Self-Assessment Test

Self-Exclusion and Cooling-Off Options

Users who feel the need for a controlled break may request temporary or long-term exclusion. During this period, access to services will be restricted, and any attempt to create new accounts may result in permanent closure. Our support team can provide guidance on the available options and required steps.

For assistance regarding exclusion requests, you may contact customer support through the usual channels.

Maintaining a Healthy Balance

Gaming should always complement your lifestyle, not disrupt it. If you ever feel that control is slipping or if you notice changes in your habits, we strongly recommend speaking with a professional advisor or taking a voluntary break.

This page is provided as part of our commitment to transparency, safety, and responsible participation for all users.